NHT CQC – Benchmarking and performance improvement for highway maintenance
NHT CQC is NHT’s core benchmarking and performance improvement programme for local highway authorities. Built around the principles of Satisfied Customer, Sustainable Quality and Cost Effective Delivery, NHT CQC provides authorities with a nationally consistent approach to understanding, benchmarking and improving highway maintenance performance. Using shared methodologies, comparable data and evidence-based analysis, NHT CQC helps authorities assess current performance, identify opportunities for improvement and support long-term decision-making.
compares cost and efficiency
NHT CQC – Measuring Efficiency & Value for Money in Highway Maintenance
- Performance management and transparency
- Asset management and resilience
- Value for money and efficiency
- Carbon reduction and sustainability
- Evidence-based investment planning
National guidance and reporting requirements increasingly emphasise the need for authorities to understand performance, benchmark with peers and demonstrate continuous improvement.
NHT CQC provides a practical and nationally consistent framework to help authorities respond to these expectations.
BUILT AROUND THREE CORE OUTCOMES
NHT CQC is built around three complementary outcomes:
CQC Efficiency
Network
The CQC Efficiency Network benchmarks the cost, quality and carbon efficiency of carriageway maintenance in local authority areas on a like for like basis.
WHAT NHT CQC PROVIDES
NHT CQC combines benchmarking, analysis and forecasting within a single performance improvement programme.
It provides:
- Operational and asset performance benchmarking
- Value for money and efficiency assessment
- Cost benchmarking
- Carbon benchmarking
- Carbon and asset forecasting
- Strategic modelling and scenario testing
PERFORMANCE MANAGEMENT FRAMEWORK (PMF)
Membership of NHT CQC includes access to the NHT Performance Management Framework (PMF).
PMF provides a nationally consistent framework for benchmarking operational and asset performance across highway maintenance services.
It brings together a wide range of indicators into a single comparative framework, enabling authorities to understand how their services and assets are performing over time and relative to peers.
PMF includes measures covering areas such as:
- Asset condition
- Safety and defects
- Maintenance activity
- Network resilience
- Service delivery performance
- Cost and efficiency
- Sustainability and carbon
Using shared definitions and comparable data, PMF supports meaningful benchmarking and performance improvement.
VALUE FOR MONEY & EFFICIENCY
NHT CQC provides a robust and transparent approach to assessing value for money. Through normalised benchmarking methodologies, authorities can:
- Compare costs fairly with peers
- Measure efficiency improvements over time
- Quantify realised savings
- Demonstrate value for money while maintaining service quality
Using shared definitions and comparable data, PMF supports meaningful benchmarking and performance improvement.
CARBON & STRATEGIC FORECASTING
NHT CQC supports authorities in understanding the long-term carbon implications of maintenance decisions. Using carbon benchmarking, forecasting and modelling tools, authorities can:
- Assess carbon performance
- Compare alternative maintenance strategies
- Forecast future asset condition and defects
- Understand long-term carbon impacts
- Support evidence-based investment planning
WORKING TOGETHER WITH THE NHT PSS
The NHT Public Satisfaction Survey (NHT Survey) provides the customer insight component of the wider NHT approach. While NHT CQC focuses on operational performance, efficiency and long-term outcomes, NHT Survey helps authorities understand how services are experienced by customers.
Together they provide a broader and more balanced understanding of highway performance.
FROM UNDERSTANDING TO IMPROVEMENT
NHT CQC supports a continuous process of improvement:
Understand → Compare → Improve
Helping authorities move from performance data and benchmarking to practical action, better decisions and improved outcomes.
CLOSING
NHT CQC provides a nationally consistent framework for benchmarking, analysing and improving highway maintenance performance.
By combining operational benchmarking, value for money assessment, carbon analysis and strategic forecasting, NHT CQC helps authorities understand performance today and plan more effectively for the future.
Share experiences and good practice
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
- Join the national network of councils that use NHT
- Public opinion data on your transport services
- Measuring and comparing performance in order to improve
- Subscription to Local Authorities and their delivery partners
- Benchmarking with other authorities
- Member meetings, conferences, facilitated workshops
Give our sales team a call to see the many ways that joining NHT would benefit your authority
Fill the form to Join NHT
Data Implementation
A record of the efficiency savings that have been achieved in the maintenance of your carriageways
What you can do with the data
Provides members with an annual assessment of their efficiency, using CQC methodology, focusing on carriageway maintenance expenditure.
Data Implementation
A record of the efficiency savings that have been achieved in the maintenance of your carriageways
What you can do with the data
Provides members with an annual assessment of their efficiency, using CQC methodology, focusing on carriageway maintenance expenditure.
NHT CQC Report Descriptions
The active use of the NHT CQC by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
Why your local authority needs CQC
NHT CQC can be used to highlight the level of efficiency/overall value for money of the Council’s Highway maintenance
Annual Assessment
Monetised Savings
Benchmarking
Create opportunities for growth, efficiency & stronger relationships with residents.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Tel: +44 (0) 1884 841884
NHT Survery
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
NHT CQC
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
