A defining feature of NHT is that it is shaped and guided by the sector it serves.
NHT is overseen by a Steering Group comprising experienced practitioners from local highway authorities alongside representatives from measure2improve, which provides programme management and administration support.
The Steering Group helps ensure that NHT continues to evolve in response to the changing needs of authorities and remains focused on delivering practical value to its members.
Current Steering Group membership includes representatives from:
This practitioner-led approach helps ensure that NHT remains grounded in the realities of service delivery, asset management and performance improvement.
NHT combines practical sector experience with academic expertise.
NHT CQC is delivered through a partnership between the NHT Network and the Institute for Transport Studies (ITS) at the University of Leeds.
Within this partnership:
This combination of operational experience and academic rigour helps ensure that benchmarking and analysis are robust, transparent and credible.
NHT originally developed through the NHT Public Satisfaction Survey, providing nationally consistent customer insight for local highway authorities.
Over time, the Network expanded to support wider benchmarking, performance analysis and strategic insight across highway services.
Today, NHT supports authorities through customer insight, operational benchmarking, value for money assessment, carbon analysis and long-term forecasting.
This evolution reflects the increasing importance of performance management, transparency and evidence-based decision-making across the sector.
A core principle of NHT is consistency.
Authorities participating in NHT use shared methodologies, comparable data structures and standardised approaches to analysis and reporting.
This enables meaningful benchmarking, fair comparison and the ability to track performance over time.
The aim is not simply to compare performance, but to help authorities better understand their services, identify opportunities and support continuous improvement.
NHT’s outputs support a wide range of organisations and stakeholders including:
As expectations around transparency, asset stewardship, carbon reduction and long-term performance continue to evolve, NHT continues to develop its methodologies, reporting and analytical capabilities to support the changing needs of the sector.
Through benchmarking, analysis and shared insight, NHT supports authorities in developing a clearer understanding of performance today and the challenges ahead.
NHT combines practical sector experience with academic expertise.
NHT CQC is delivered through a partnership between the NHT Network and the Institute for Transport Studies (ITS) at the University of Leeds.
Within this partnership:
This combination of operational experience and academic rigour helps ensure that benchmarking and analysis are robust, transparent and credible.
NHT combines practical sector experience with academic expertise.
NHT CQC is delivered through a partnership between the NHT Network and the Institute for Transport Studies (ITS) at the University of Leeds.
Within this partnership:
This combination of operational experience and academic rigour helps ensure that benchmarking and analysis are robust, transparent and credible.
A core principle of NHT is consistency.
Authorities participating in NHT use shared methodologies, comparable data structures and standardised approaches to analysis and reporting.
This enables meaningful benchmarking, fair comparison and the ability to track performance over time.
The aim is not simply to compare performance, but to help authorities better understand their services, identify opportunities and support continuous improvement.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Give our sales team a call to see the many ways that joining NHT would benefit your authority
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
