National guidance and reporting requirements place increasing emphasis on understanding customer priorities, public satisfaction and service outcomes.
Authorities are expected to demonstrate that investment decisions and service improvements reflect the needs and experiences of customers.
NHT Survey provides a robust and nationally consistent way to gather, analyse and benchmark customer insight.
NHT Survey captures public views across a wide range of highways and transport services
NHT Survey provides a comprehensive customer insight and benchmarking framework built around more than 160 performance indicators.
This provides a rich evidence base for performance management, planning and reporting.
NHT Survey can be used as a standalone source of customer insight and benchmarking intelligence.
For authorities that participate in NHT CQC, Survey results also contribute customer insight to the wider performance picture.
This allows customer satisfaction and perception to be considered alongside operational performance, efficiency, carbon and asset management information.
Providing a more complete and balanced view of service performance.
NHT Survey supports a continuous cycle of improvement:
Understand → Compare → Improve
Helping authorities use customer feedback to support service planning, investment decisions and performance improvement.
Customer insight is a vital part of understanding overall performance.
NHT Survey helps authorities:
The NHT Public Satisfaction Survey provides a trusted and nationally consistent understanding of customer experience across highways and transport services.
By combining customer insight, benchmarking and performance intelligence, NHT Survey helps authorities understand, compare and improve the services they deliver.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Give our sales team a call to see the many ways that joining NHT would benefit your authority
We support local councils in delivering safe, efficient, sustainable transport and highways services that meet the needs of their communities
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
